Orders & Deliveries

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. Use this number on our courier's website to monitor your shipment's progress or visit the Order Status page on our website.

Which countries do you ship online orders to?

Alpinestars.eu delivers to the European Union and the United Kingdom. If you are based in the United states, please visit our official website: https://www.alpinestars.com.

What are your shipping and delivery times?

Our standard delivery time varies by region: 1-2 business days* for domestic orders (Italy) and 2-3 business days* for orders in Europe. Express shipping option is available at checkout for quicker delivery in 1-2 business days from the moment of the

How much does shipping cost?

Shipping rates depend on the destination and on the amount of the order. Rates are calculated directly at checkout.

Do you offer free shipping?

Yes, we offer free standard / express shipping on orders over a certain amount, which varies by country. Eligibility for free shipping is calculated at checkout.

What happens if an item is out of stock after I have placed my order?

The website displays real time availability for the items. However, should an item become unavailable after your purchase, we will notify you as soon as possible and offer a refund on the same payment method you used for your purchase or an alternati

Do I have to pay customs costs when receiving an order?

Our warehouse is based in the EU, but Alpinestars covers the customs costs when orders get to the UK.This means there are no hidden fees when making a purchase or receiving an order.

What payment methods are accepted?

You can pay for your order online at eu.alpinestars.com, in any of the ways suggested by the website, namely Credit card and debit card, PayPal, Apple Pay, Klarna and Scalapay for payments in instalments depending on your location.

How do I apply a discount code during checkout?

Enter your discount code in the designated box during checkout and discounted price shall be then displayed. Please note that discount codes may have specific conditions or expiration dates. You can find the conditions under our Promo Terms section.

Can I cancel or change my order after it has been placed?

Once an order is confirmed, unfortunately it is not possible to cancel or amend it. Should you not wish to receive the order anymore, the two available options are the following:. 1. Refuse the order upon its delivery. Once the parcel is returned bac