Returns

what is your return policy?

Returns are accepted within 30 days of the reception of the goods, provided that the items are in their original condition.

What is the time frame and cost for returns?

Returns must be initiated within 30 days of the reception of the order. Returns are free for items within our return policy, using the prepaid shipping label provided. You can contact our customer care service for any further assistance.

How can I exchange an item?

1. Visit our Returns Section and enter your order number and email address. 2. Follow the instructions and select the most suitable solution for you. 3. Print your prepaid return shipping label and attach it to the package. 4. Drop off your package a

Can I return a product to a store?

Currently, online purchases must be returned using our online Returns Section and cannot be returned in-store.

How can I track my return?

You can track your return using the tracking number on your prepaid return label. Once we receive the return parcel, we will run a quality check on the returned items and, if the items returned are intact, we will proceed to the exchange / refund on

What if I receive a damaged or defective product?

If you ordered an item online and this item arrived damaged or defective, please contact our online customer support as soon as possible with photos of the item and your order number for assistance. If the delivered box was damaged, please keep this