Returns

what is your return policy?

Returns are accepted within 30 days of the reception of the goods, provided that the items are in their original condition.

What is the time frame and cost for returns?

Returns must be initiated within 30 days of the reception of the order. As per our return conditions, please be informed that we will deduct a 7 £ shipping and handling fee from your refund. You can start a return at this link.

How can I exchange an item?

1. Visit our Returns Section and enter your order number and email address. 2. Follow the instructions and select the most suitable solution for you. Please note that at the moment the refund is the only option available at the moment in your country

Can I return a product to a store?

Currently, online purchases must be returned using our online Returns Section and cannot be returned in-store.

How can I track my return?

You can track your return using the tracking number on your prepaid return label. Once we receive the return parcel, we will run a quality check on the returned items and, if the items returned are intact, we will proceed to the refund on the same pa

What if I receive a damaged or defective product?

If you ordered an item online and this item arrives damaged or defective, please contact our online customer support as soon as possible with photos and your order number for assistance. If the products arrived in a damaged box, please keep this box