Outside regular business hours, expect a longer response time. We'll follow-up by email.

For any information about your online purchases, we recommend to contact us through the chat icon in the bottom right corner of the page.

Alpinestars

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The website displays real time availability for the items. However, should an item become unavailable after your purchase, we will notify you as soon as possible and offer a refund on the same payment method you used for your purchase or an alternati

What happens if an item is out of stock after I have placed my order?

Delivery

How can I track my order?

Which countries do you ship online orders to?

What are your shipping and delivery times?

How much does shipping cost?

Do you offer free shipping?

Do I have to pay customs costs when receiving an order?

What payment methods are accepted?

How do I apply a discount code during checkout?

Can I cancel or change my order after it has been placed?

what is your return policy?

What is the time frame and cost for returns?

How can I exchange an item?

Can I return a product to a store?

How can I track my return?

What if I receive a damaged or defective product?

Returns

What size should I choose?

How should I care for my Alpinestars products?

Can I have my item customized?

Can you tell me more about the Tech-Air® system?

Are there product reviews available?

Does Alpinestars produce artificial and synthetic leather items? Or other vegan-friendly garments?

What is the difference between long/short trousers and the regular ones?

Products

Are Alpinestars products covered under warranty?

Where can I get my product serviced under warranty?

Warranty

Where can I find Alpinestars products near me?

Can I return or exchange online purchases at a retail store?

How can I collaborate with Alpinestars?

Can I get my Tech-Air® system serviced or inspected at a retail store?

Retail

What is the Alpinestars Tech-Air® system?

How does the Tech-Air® System work?

Which Alpinestars products are compatible with the Tech-Air® System?

Is the Tech-Air® System reusable?

How quickly does the airbag inflate in the event of a crash?

Can I use the Tech-Air® System for street riding and track racing?

How do I maintain and care for the Tech-Air® System?

Tech-Air® App

Troubleshooting Steps (App Connectivity)

Can the Tech-Air® System be integrated into non-Alpinestars gear?

Is the Tech-Air® System compatible with all motorcycle types?

What happens after the airbag is deployed?

Is the Tech-Air® System available for different sizes?

How do I check the status of the Tech-Air® System, including battery life?

LED indicators

What is the warranty for the Tech-Air® System?

Is the Tech-Air® System suitable for all weather conditions?

The Tech-Air® system is not turning on. How can I troubleshoot this?

The LED indicator on the system is showing an error code. What does it mean?

The airbag is not deflating after deployment. What should I do?

The Tech-Air system does not seem to be connecting with my smartphone app. How can I troubleshoot this?

I have a general issue with the Tech-Air system not covered here. What should I do?

Tech-Air®

What happens if an item is out of stock after I have placed my order?Updated 21 hours ago