Outside regular business hours, expect a longer response time. We'll follow-up by email.

For any information about your online purchases, we recommend to contact us through the chat icon in the bottom right corner of the page.

Alpinestars

<p><span style="font-family: Inter; font-size: 14px;">Once your order is shipped, you&apos;ll receive a tracking number via email. Use this number on our courier&apos;s website to monitor your shipment&apos;s progress or visit the Order Status page on our website. </span></p>

Once your order is shipped, you'll receive a tracking number via email. Use this number on our courier's website to monitor your shipment's progress or visit the Order Status page on our website.

How can I track my order?

Delivery

Which countries do you ship online orders to?

What are your shipping and delivery times?

How much does shipping cost?

Do you offer free shipping?

What happens if an item is out of stock after I have placed my order?

Do I have to pay customs costs when receiving an order?

What payment methods are accepted?

How do I apply a discount code during checkout?

Can I cancel or change my order after it has been placed?

what is your return policy?

What is the time frame and cost for returns?

How can I exchange an item?

Can I return a product to a store?

How can I track my return?

What if I receive a damaged or defective product?

Returns

What size should I choose?

How should I care for my Alpinestars products?

Can you tell me more about the Tech-Air® system?

Are there product reviews available?

Does Alpinestars produce artificial and synthetic leather items? Or other vegan-friendly garments?

What is the difference between long/short trousers and the regular ones?

Do you offer a customisation service?

Products

Are Alpinestars products covered under warranty?

Where can I get my product serviced under warranty?

Warranty

Where can I find Alpinestars products near me?

Can I return or exchange online purchases at a retail store?

How can I collaborate with Alpinestars?

Can I get my Tech-Air® system serviced or inspected at a retail store?

Retail

What is the Alpinestars Tech-Air® system?

How does the Tech-Air® System work?

Which Alpinestars products are compatible with the Tech-Air® System?

Is the Tech-Air® System reusable?

How quickly does the airbag inflate in the event of a crash?

Can I use the Tech-Air® System for street riding and track racing?

How do I maintain and care for the Tech-Air® System?

Tech-Air® App

Troubleshooting Steps (App Connectivity)

Can the Tech-Air® System be integrated into non-Alpinestars gear?

Is the Tech-Air® System compatible with all motorcycle types?

What happens after the airbag is deployed?

Is the Tech-Air® System available for different sizes?

How do I check the status of the Tech-Air® System, including battery life?

LED indicators

What is the warranty for the Tech-Air® System?

Is the Tech-Air® System suitable for all weather conditions?

The Tech-Air® system is not turning on. How can I troubleshoot this?

The LED indicator on the system is showing an error code. What does it mean?

The airbag is not deflating after deployment. What should I do?

The Tech-Air system does not seem to be connecting with my smartphone app. How can I troubleshoot this?

I have a general issue with the Tech-Air system not covered here. What should I do?

Tech-Air®

How can I track my order?Updated 9 months ago